The Centre has called a meeting of restaurant owners over the issue of service charge levied by eateries on their customers. The meeting, called by the Department of Consumer Affairs (DoCA) under the Ministry of Consumer Affairs, Food and Public Distribution, will be held on June 2, 2022, with the National Restaurant Association of India.
As per a statement issued by the department, “issues pertaining to service charge levied by restaurants” will be discussed during the meeting.
The meeting comes days after Consumer Affairs Secretary Rohit Kumar Singh wrote a letter to the restaurant body and highlighted the collection of service charges by eateries. He told them that the restaurants and eateries are collecting service charges from consumers by default, even though collection of any such charge is voluntary and at the discretion of consumers and not mandatory as per law.